Warranty for your machines.
 
Full Cover Warranty
The Warranty covers all costs for service, repairs or replacement of parts on all manufacturer problems.
24/7 Tech Support
Includes; Video tutorials, Live phone support, Live Electronic Support, Live video support Via skype & WhatsApp, Text message support, Email support.
Live Training
Includes live training at our facility.
 
Warranty does not cover consumables, intentional damage, on site service calls, self service damages, or shipping damage, please pack equipment carefully. PAST DUE ACCOUNTS will NOT RECEIVE SUPPORT, NO EXCEPTIONS.
 
Claim process
The warranty holder must make a claim by email to pro_fill@live.com the customer must provide as much information as possible and cooperate with the Pro-Fill's staff to find the best solution possible, if needed the customer may be asked to send in the equipment for inspection or service. If the manufacturer cannot fix a defective machine or part the warranty will replace the defective machine or part with a new one at no cost to the warranty holder. A new replacement claim can only be approved by a PRO-FILL INC certified technician only, with NO exceptions. The warranty does not cover onsite service calls, consumables, intentional damage, self-service damage, or return-shipping damage (please pack returns carefully) Customers are responsible for all shipping costs, Pro-Fill inc does not cover any shipping cost under any circumstances, the Shipping cost will not be refunded. Past due and/or Delinquent accounts will not receive support, No Exceptions!